Dreamstreams is for Android TV boxes, phones and tablets only.

We do not support Android TV’s (Sony, Samsung etc), Mag boxes, VLC, KODI, m3u playlists or any other format.

Q: What are Android TV Boxes and what can they do?

A: An Android TV box is the name for the many different makes of TV boxes that have become very popular in the last few years just like the Amazon fire-stick or Fire TV. It will basically turn your TV into a huge Smartphone. This means your TV can do everything a smartphone can do plus more and on a bigger screen. They all run on the Android operating system.

Q: Can I try Dreamstreams before I buy it?

A: Yes you can. Free of charge. We offer you a 3 day free trial. Just click here

Q: Why does my debit card keep getting rejected by the your card payments?

A: We are based in the far east and many EU and USA banks may see this foreign transaction as suspicious and may block it at first. You can ask you bank and if they say they are not blocking, you may try to make payment again. Your card will not be billed until you see the ‘Payment Successful’.

Most of the time they payment will be accepted eventually by our card payments.

Sometimes our card merchant may be slow and this can cause payments to be rejected also. You can try again later.

Q: What internet speed do I need for Dreamstreams?

A: We recommend that you have an internet speed connection of no less than 5mb for HD Channels.

Q: What is the recommended way to connect my Android TV Box to my router and TV

A: If possible it is always recommended to connect your TV box directly to your internet router with an Ethernet cable (cat5). This will give you the best connection possible without the interference you get from other devices that are on the same network like smartphones and gaming consoles. If you have to use Wi-Fi please make sure that your TV box is not more than 5 meters in distance from your router. It is not recommended to have your TV box in another room from your router connected over your Wi-Fi.

If you must have your TV box in another room, you may want to consider buying product called a network range adaptor. These devices connect your router to any internet based device with Ethernet cable and they use your buildings internal wiring as a network connection without the need for running wires through you building. A good brand is www.tp-link.com but there are lots of other makes.

Decent start kit is AV600 Powerline Starter Kit TL-PA4010 KIT $35 on Amazon or eBay

You do not need the more expensive Wi-Fi version.

http://www.tp-link.com/us/home-networking/network-extenders/powerline

Q: What Android TV box can I install Dreamstreams on?

A: You can install the Dreamstreams software on any of the many Android TV boxes on the market: Zidoo, Amazon fire-stick or Fire TV, MXQ, M8, Minix Neo, T8 etc etc. If the box is running the Android operating system, Dreamstreams will work.

We recommend that if you are buying an Android TV box to install Dreamstreams, you get one of the higher end models as these boxes are much better quality with more RAM.

Top of the range boxes that will last for years.

https://www.zidoo.tv/Product/allProduct.html

Zidoo X9 $100

Zidoo X9S $150

http://minix.com.hk/en/products/neo-u9-h

Minix neo u9-h $130

Nvidia shield gaming console $250

Mid-level boxes from $30

MXQ PRO S905 Smart TV BOX $40

 eBay link for MX

Although it can work on a lot of Smart TV we do not support Dreamstreams on any Android television (Samsung, Sony etc.)

Q: Can I watch Dreamstreams on more than one box?

A: No. Once you have activated your Dreamstreams account with your subscription code, we will log your subscription number and attach it to that boxes account. That code will no longer work except on that box.

Q: Can I change my subscription to another box.

A: Yes, you can do this once. If you have a faulty box and need to change your subscription to a new box, you will need to get in touch with us and give us your new user ID from settings and subscription number.

Q: What info do we need from you to have Dreamstreams?

A: Only an email address and your subscription code for any support issues.

Please keep your current code for any support you may need.

Q: Can I try Dreamstreams before I buy it?

A: Of course you can. Free of charge. We offer you a 3 day free trial. Just click here

Q: How do I activate the XXX Adult only section?

A: For parental controls the adult XXX section is hidden from view. To activate you need to enter 9012 then enter into the code section in the Dreasmtreams account section where you enter your codes. This will show the XXX section in the main channel list. You then again enter 9012 then enter to watch. You will need to do this each time you log back into the app.

Technical help:

Dreamstreams is an easy to use system, but there a few things can affect its operation.

Please note: After you have installed Dreamstreams and entered your subscription, please do not uninstall and re-install the Dreamstreams APK or wipe your box. This may cause your box to change the Dreamstreams software ID settings and you will not be able to log back in.

So please do not wipe or reset your box once activated.

Dreamstreams codes only work one time. You cannot re-install the software and then re-enter your code. This will not work. After its activation, your code is for reference only.

For the best connection for your box, try to connect it directly into your router with an Ethernet (cat5) cable. This will always give you the fastest connection.

Q: My app seems to have frozen or kicks me out

A: You can reset the app from your boxes setting. From your box go to:

Settings/Apps/Dreamstreams. Press clear Cache and force stop. Reboot the app. This should fix any issues.

Do not press Clear Data as this can wipe the App,

Q: What can I do if I get some freezing or buffering?

A: Dreamstreams is a very stable platform and should run without many issues. The app is setup by default, but there are a few changes you can try out if you find that you are having issues with freezing.

Option one: Clear the apk cache. You find this in the account settings in MISC at the bottom. Press ‘Clear Cache’ and this will rebuild the apk. See if this helps.

Option two: Try a different decoder setting. In the Account ‘MISC’ settings you will see Decoding mode. The app is set to ‘Software decoder’ by default but you can change this to either ‘VLC decoder’ or ‘Hardware decoder’ to see if this fixes any freezing. This might work on some boxes with different chipsets.

Q: Dreamstreams will not load or login. Stuck on ‘logging in’.

A: If running KODI on your box, please make sure you have it turned off. KODI uses lots of your boxes memory and we have had feedback that running Kodi can stop dreamstreams logging on so please make sure it’s off before starting Dreamstreams.

If this does not fix the stuck login in issue, you can clear the cache in the Dreamstreams software from the MISC Settings and this will reset and re-install it and this should fix it. You will not have to re-enter your code as the server will remember it when you entered it on registration.

Q: When logging in, you get ‘Network unavailable’ error?

A: Please check your internet connection if you get this error code as it is not connected to you internet connection.

Q: I have changed my Android box and need to reinstall Dreamstreams on my new box.

A: Please take a note of your new user ID from the account section in Dreamstreams and email this to us with your subscription code and we will attach your existing code to your new user ID.

Please note that we do this one time per subscription. If you require this more than once we way ask you to pay a fee to transfer your account.

If you find any other issues that affect its operation, please let us know and we will update this FAQ.

info@dreamstreams.net

Dreamstreams IPTV

715 Admiralty Centre Tower 1

18 Harcourt Road

Hong Kong